Technical Support

If you are having trouble using a Player file, you should first contact the Player file author (if they can be identified), to ensure that the problem is not with the file rather than the Player. The name of the Author of the Player file can be viewed by clicking File|Model Info... from the main menu.

Users with active Software Maintenance can submit questions directly to the GoldSim support team. Evaluation users are also welcome to contact us with questions on GoldSim functionality. The GoldSim Help Center (https://goldsim.zendesk.com) is the primary portal for technical support. You can submit your questions directly from the Help Center. If you register and log in through the Help Center, you will be able check the status and view a history of all of your support requests.